Refund & Returns Policy

At Sri JK Exports, we take great pride in delivering high-quality kidswear products to our customers and wholesale partners. We ensure every item is inspected, packed, and shipped with care. However, if you receive a defective, damaged, or incorrect product, we’re here to help.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

  • The product is defective, damaged, or not as described.
  • The return request is made within 3 days of delivery.
  • The product is unused, unwashed, and in its original packaging with all tags intact.

2. Non-Returnable Items

We do not accept returns for:

  • Products damaged due to misuse, improper handling, or wear and tear.
  • Customized or private-label orders made specifically for your brand.
  • Bulk wholesale orders where samples were approved before production.

3. Return Process

If you wish to return an item, please follow these simple steps:

  1. Contact our support team within 3 days of receiving your order.
  2. Provide your order number, product details, and a photo of the issue.
  3. Our team will review your request and guide you through the return process.

Once the return is approved, the item must be shipped back to our address using a reliable courier service. The return shipping cost will be borne by the customer unless the item was defective or incorrectly shipped.

4. Refund Policy

After receiving and inspecting the returned product, we will notify you about the status of your refund. If approved, the refund will be processed within 7 to 10 business days through the original payment method or as store credit (in the case of wholesale clients).

5. Replacement Policy

In cases of defective or damaged items, we offer a replacement instead of a refund, subject to product availability. If the same item is not available, a full refund or store credit will be provided.

6. Order Cancellations

Orders can be cancelled only before they are shipped. Once dispatched, cancellations are not allowed. Customized or bulk orders cannot be cancelled once production has started.

7. Contact Us for Assistance

For any return or refund queries, please contact our support team:

📞 Phone: +91 94486 76856

📍 Address: #6/B, Ground Floor, Sherry Mudanna Lane, 2nd Cross, Near Akkipet Circle, Cottonpet, Bengaluru, Karnataka 560053

At Sri JK Exports, we value your trust. Our goal is to ensure every purchase meets your expectations with complete satisfaction and reliability.